Legal and Compliance
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Elmway Education Ltd is a company registered in England and Wales.
Company number: 15102606Registered office: 33-35 Exchange Street, Driffield, England, YO25 6LL
Email: support@elmwayeducation.co.uk
Website: www.elmwayeducation.co.uk
Elmway Education Ltd is a private limited company. -
Last updated: 01/05/2026
Elmway Education Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use and protect personal information when you visit our website, contact us, book a service, or work with us.
1. Who we are
Elmway Education Ltd is a company registered in England and Wales.
Company number: 15102606
Registered office: 33-35 Exchange Street, Driffield, England, YO25 6LL
Email: info@elmwayeducation.co.uk
Website:www.elmwayeducation.co.ukFor the purposes of data protection law, Elmway Education Ltd is the “data controller” of the personal information we process.
2. What personal information we collect
We may collect and use the following types of personal information:
Name and contact details, such as email address and telephone number
Information you provide when making an enquiry or booking a service
Information about the education, admissions or application support you request
Documents or details you choose to share with us for support purposes
Payment and order information
Website usage information, such as cookies and analytics data
Communications between you and us
We do not intentionally collect unnecessary personal information.
3. How we use your personal information
We use your personal information to:
Respond to enquiries
Provide education consultancy, advice support and guidance, job application support or related services
Process bookings, orders and payments
Communicate with you about our services
Keep appropriate business and financial records
Improve our website and services
Comply with legal and regulatory obligations
4. Our lawful basis for using your information
We only use personal information where we have a lawful reason to do so. This may include:
Contract — to provide services you have requested or purchased
Legitimate interests — to run and improve our business, respond to enquiries and manage client relationships
Legal obligation — to keep records required by law
Consent — where you have given consent, for example for certain cookies or marketing communications
5. Sharing your information
We do not sell your personal information.
We may share personal information with trusted service providers where necessary, such as:
Website hosting providers
Email and communication providers
Payment processors
Professional advisers, such as accountants or legal advisers
Regulators or authorities where required by law
Where we use service providers, we expect them to handle your information securely and only for the purposes we have instructed.
6. How long we keep your information
We only keep personal information for as long as necessary.
Enquiry information is usually kept for as long as needed to respond and manage follow-up communication. Client and transaction records may be kept for longer where needed for business, legal, tax or accounting purposes.
When information is no longer needed, we will delete it securely or anonymise it.
7. Cookies and website data
Our website may use cookies and similar technologies to make the website work properly, understand how visitors use the site, and improve the user experience.
Where required, we will ask for your consent before using non-essential cookies. You can manage your cookie choices through the cookie banner or your browser settings.
8. Marketing
We may contact you about our services where permitted by law. You can opt out of marketing communications at any time by contacting us at:
support@elmwayeducation.co.uk
We will not sell your details to third parties for marketing.
9. Your rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Object to or restrict certain types of processing
Withdraw consent where we rely on consent
Complain to the Information Commissioner’s Office
To exercise your rights, contact us at:
support@elmwayeducation.co.uk
You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.
10. Keeping your information secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no website or email system is completely secure, so please take care when sending sensitive information online.
11. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. The latest version will be published on our website.
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Last updated: 01/05/2026
This website is operated by Elmway Education Ltd.
Our website is built and hosted using Squarespace. Squarespace may use cookies and similar technologies to help the website work properly, keep it secure, understand website traffic, and improve the visitor experience.
Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to function. Others, such as analytics or marketing cookies, may require your consent.
We use a cookie banner to give visitors information about cookies and, where required, to allow visitors to accept, decline or manage non-essential cookies.
Types of cookies that may be used on this website include:
1. Essential cookies
These are needed for the website to work properly and cannot usually be switched off.
2. Analytics cookies
These help us understand how visitors use the website, such as which pages are visited. These cookies should only be used where consent has been given.
3. Marketing or third-party cookies
These may be used if we add third-party tools, embedded content, advertising features or similar services. These cookies should only be used where consent has been given.
You can manage your cookie choices through the cookie banner on our website. You can also control cookies through your browser settings.
For more information about how Squarespace uses cookies, please see Squarespace’s own cookie information.
If you have any questions about cookies on this website, please contact:
Elmway Education Ltd
Email: support@elmwayeducation.co.uk
This website is built and hosted using Squarespace, and some cookies are managed through Squarespace’s cookie and visitor data tools. Elmway Education Ltd remains responsible for explaining how cookies are used on this website and for giving visitors appropriate choices where required.
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Last updated: 01/05/2026
These Terms & Conditions apply to services provided by Elmway Education Ltd through www.elmwayeducation.co.uk.
By making an enquiry, booking a service, purchasing a package, or using our website, you agree to these Terms & Conditions.
1. About us
Elmway Education Ltd is a company registered in England and Wales.
Company number: 15102606
Registered office: 33-35 Exchange Street, Driffield, England, YO25 6LL
Email: support@elmwayeducation.co.uk
Website: www.elmwayeducation.co.uk
Elmway Education Ltd is a private limited company.
2. Our services
Elmway Education Ltd provides education consultancy, advice, support and guidance, job application support, interview support, leadership progression advice, coaching and related advisory services.
The exact services included will depend on the package or service you purchase. Details of each package are set out on the relevant service or product page, or confirmed to you before purchase.
Our services may include, depending on the package or service purchased:
- general education guidance;
- application advice and support;
- review of application materials;
- personal statement or written application feedback;
- job application support;
- interview preparation and support;
- leadership progression advice, support and coaching;
- consultation calls or meetings;
- consultancy and advisory services;
- related support agreed between you and us.
We do not guarantee any particular school, college, university, course, scholarship, job, interview, admission, offer, appointment, promotion, progression outcome or other result.
3. Who may use our services
Our services are intended for individuals or organisations seeking education-related, career-related, leadership-related or consultancy support.
4. Booking and payment
You can book or purchase services through our website or by contacting us directly.
Prices shown on our website apply to our standard packages, including job application support, interview support, and leadership progression advice, support and coaching.
Consultancy, advisory services, bespoke packages or work outside the scope of our standard support packages will be quoted and confirmed to you before purchase.
Payment must be made in full unless we agree otherwise in writing.
Your booking is not confirmed until payment has been received or we have confirmed the booking in writing.
We reserve the right to update our prices at any time, but price changes will not affect services already purchased and confirmed.
5. Service delivery
Services may be delivered remotely, in person, or through a hybrid model. The method of delivery will be confirmed at the time of booking or agreed between you and us.
We will use reasonable care and skill when providing our services.
You agree to provide accurate, complete and timely information so that we can provide the service properly.
If you delay providing information, documents or availability, this may affect the timescale, quality or delivery of the service.
6. Consultation calls and meetings
If our work together includes a call or meeting, we will arrange a mutually convenient time.
If you need to rearrange a call or meeting, please give as much notice as possible.
We aim to be flexible and to provide a high-quality service. However, we reserve the right to treat a missed call, late cancellation or failure to attend as used, particularly where less than 24 hours’ notice is given, unless there are exceptional circumstances.
7. Client responsibilities
For job application and interview support, you are responsible for:
- checking all application requirements, deadlines and instructions;
- making final decisions about any application or opportunity;
- submitting your own applications and documents on time;
- ensuring that all information you provide is accurate and truthful;
- reviewing any advice or feedback before using it.
We provide guidance and support, but final responsibility for applications, submissions, interviews, decisions and outcomes remains with you.
For consultancy, advisory or coaching services, the client is responsible for:
- providing accurate, complete and timely information;
- reviewing advice, recommendations and documents before relying on them;
- checking any documents produced or reviewed for factual accuracy;
- making final decisions about whether and how to act on our advice.
8. Academic honesty, professional integrity and truthful applications
We support applicants and clients with guidance, structure, feedback and improvement.
We do not provide services intended to misrepresent an applicant’s or client’s abilities, experience, identity, qualifications or achievements.
You must not use our services to submit false, misleading, plagiarised or dishonest information.
We may refuse or stop providing services if we believe our support is being used dishonestly, unethically, or in breach of an institution’s, employer’s or professional body’s rules.
9. Cancellations and refunds
Your cancellation and refund rights are explained in our Cancellation & Refund Policy, which forms part of these Terms & Conditions.
If you are a consumer purchasing online, you may have a legal right to cancel within 14 days, subject to certain exceptions.
If you ask us to begin providing services during the 14-day cancellation period, you may have to pay for the work already carried out. If the service is fully completed during the cancellation period with your agreement, you may lose the right to cancel.
Please read our Cancellation & Refund Policy before purchasing.
10. Digital content and documents
Where we provide written feedback, templates, guides, notes, resources, documents or other materials, these are for your personal or internal business use only, unless we agree otherwise in writing.
You must not copy, share, sell, publish or distribute our materials without our written permission.
11. Intellectual property
All content on our website, including text, branding, design, resources and materials, belongs to Elmway Education Ltd or is used with permission.
You may view and use our website for personal, non-commercial purposes only.
You must not reproduce, copy, modify or distribute website content without our written permission.
12. Website information
We try to keep information on our website accurate and up to date, but we do not guarantee that all information will always be complete, current or error-free.
Information on our website is provided for general information only and should not be treated as a guarantee of any particular result.
13. Third-party websites and services
Our website or communications may include links to third-party websites, platforms or services.
We are not responsible for the content, availability, privacy practices or terms of third-party websites or services.
14. Limitation of liability
Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your legal rights as a consumer.
Subject to this, Elmway Education Ltd is not responsible for:
- unsuccessful applications, rejected applications, missed deadlines or decisions made by third parties;
- unsuccessful interviews, appointments, promotions, progression opportunities or other outcomes;
- loss caused by inaccurate, incomplete or late information provided by you;
- loss caused by your failure to check application requirements, deadlines, documents or factual accuracy;
- indirect or consequential loss;
- loss of opportunity, income, profit, business or reputation.
Our total liability for any claim relating to a service will not exceed the amount paid for that service, unless the law requires otherwise.
15. Events outside our control
We are not responsible for delays or failure to provide services caused by events outside our reasonable control, including illness, technical issues, internet outages, platform failures, changes made by institutions or employers, or other circumstances beyond our control.
If this happens, we will contact you as soon as reasonably possible and take steps to minimise the impact.
16. Complaints
If you are unhappy with our service, please contact us at:
Please include your name, contact details, order details where relevant, and a clear explanation of the issue.
We will aim to respond to complaints within 14 days.
17. Privacy and data protection
We handle personal information in accordance with our Privacy Notice.
Please read our Privacy Notice to understand how we collect, use and protect personal information.
18. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The latest version will be published on our website. The terms that apply to your purchase will usually be the terms in place at the time you made the booking or purchase.
19. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If there is a dispute, the courts of England and Wales will have jurisdiction, unless consumer law gives you the right to bring proceedings elsewhere.
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Last updated: 01/05/2026
This Cancellation & Refund Policy applies to services purchased from Elmway Education Ltd through www.elmwayeducation.co.uk or directly from us.
1. Your right to cancel
If you are a consumer and purchase a service online, by email, by telephone, or otherwise at a distance, you may have a legal right to cancel your purchase within 14 days without giving a reason.
The cancellation period will end 14 days after the date your purchase is confirmed.
2. Starting services during the cancellation period
You may ask us to begin providing services during the 14-day cancellation period.
By asking us to begin services during the 14-day cancellation period, you acknowledge that your cancellation rights may be affected as explained in this policy.
If you ask us to start work during this period and then cancel before the service is fully completed, you may need to pay for the work already carried out up to the point you cancel.
If the service has been fully completed within the 14-day cancellation period, and you agreed for us to start during that period, you may lose your right to cancel once the service has been completed.
3. How to cancel
To cancel, please contact us clearly stating that you wish to cancel your purchase.
Email: support@elmwayeducation.co.uk
Please include your name, contact details, order details where relevant, and the service or package you purchased.
4. Refunds
If you are entitled to a refund, we will refund you using the same payment method you used for the original purchase.
We will make any refund due without undue delay.
Where services have already started at your request, we may deduct a reasonable amount for the work already carried out before cancellation.
5. Missed appointments and rearrangements
If your service includes a call or meeting, please give as much notice as possible if you need to rearrange.
We aim to be flexible. However, we reserve the right to treat a missed appointment, late cancellation, or failure to attend as used, particularly where less than 24 hours’ notice is given, unless there are exceptional circumstances.
6. Bespoke consultancy or advisory work
For bespoke consultancy, advisory, coaching or work outside the scope of our standard support packages, cancellation and refund terms may be agreed separately before purchase.
If separate terms are agreed in writing, those terms will apply to that service.
7. Contact
If you have any questions about cancellations or refunds, please contact:
Elmway Education Ltd
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Last updated: 01/05/2026
This Complaints & Contact section applies to services provided by Elmway Education Ltd through www.elmwayeducation.co.uk or directly from us.
1. Contact details
Elmway Education Ltd is a company registered in England and Wales.
Company number: 15102606
Registered office: 33-35 Exchange Street, Driffield, England, YO25 6LL
Email: support@elmwayeducation.co.uk
Website: www.elmwayeducation.co.uk
Elmway Education Ltd is a private limited company.
2. General enquiries
For general enquiries, service questions, booking queries, cancellation requests, refund queries, privacy queries or complaints, please contact us at:
Please include your name, contact details, and enough information for us to understand and respond to your enquiry.
3. Complaints
We aim to provide a high-quality, professional and supportive service. If you are unhappy with any aspect of our service, please contact us so that we can try to resolve the issue.
To make a complaint, please email:
Please include:
- your name and contact details;
- the service or package you purchased or enquired about;
- any relevant order or booking details;
- a clear explanation of the issue;
- copies of any relevant communication or documents; and
- the outcome you are seeking.
4. How we handle complaints
We will acknowledge your complaint as soon as reasonably possible.
We will aim to respond to complaints within 14 days.
If we need more information or more time to review the issue properly, we will let you know.
We may ask for further information to help us understand what happened and how best to respond.
5. Possible outcomes
Depending on the circumstances, we may offer an explanation, correction, apology, replacement service, partial refund, full refund or another appropriate resolution.
Any refund will be considered in line with our Terms & Conditions and Cancellation & Refund Policy.
We do not guarantee any particular school, college, university, course, scholarship, job, interview, admission, offer, appointment, promotion, progression outcome or other result. A complaint cannot be based solely on an unsuccessful application, interview, admission decision, appointment, promotion or other third-party outcome.
6. Client responsibilities
When reviewing a complaint, we may consider whether accurate, complete and timely information was provided to us, whether you checked requirements, deadlines and documents, and whether you followed any agreed process or guidance.
Final responsibility for applications, submissions, interviews, decisions and outcomes remains with you, as set out in our Terms & Conditions.
7. Cancellations and refunds
If your complaint relates to cancellation or refund rights, we will consider it in line with our Cancellation & Refund Policy.
If you wish to cancel a purchase, please clearly state that you wish to cancel and include your name, contact details, order details where relevant, and the service or package you purchased.
8. Privacy and data protection queries
If your query or complaint relates to personal information, privacy or data protection, please contact us at:
We handle personal information in accordance with our Privacy Notice.
You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk if you are unhappy with how your personal information has been handled.
9. Changes to this section
We may update this Complaints & Contact section from time to time.
The latest version will be published on our website.